CASE STUDY : Solving Multi-Parcel Tracking

One of Tromml’s clients, an off-road parts company, struggled with their ChannelAdvisor system in Shopify, which couldn't handle multiple tracking numbers for bundled products under a single SKU. After ChannelAdvisor confirmed this limitation was due to their API settings, the company faced a surge of "where's my order" inquiries, overwhelming their customer service team and impacting operational efficiency.

Enter Tromml's Data-Team-as-a-Service. Versatile Solutions for Complex Problems

Tromml's Data-Team-as-a-Service was designed to tackle critical inefficiencies for clients. In this case, Tromml’s talented team of data scientists and engineers, with deep experience in the auto parts industry, quickly rolled up their sleeves and got to work.

Recognizing the pivotal role this project played in supporting the company's growth and profitability, the team provided a targeted, scalable solution.

Email yourself the full case study

Streamlined Tracking with a Comprehensive Solution:

Tromml’s solution introduced a Total Tracking Tool that automatically linked all tracking numbers to sales orders, including bundled SKUs. This streamlined tracking, reduced manual updates, and provided real-time notifications to customers.

The results were immediate:

• Improved Customer Experience: Fewer "Where's my order?" inquiries, boosting satisfaction.
• Increased Efficiency: Automation freed up the customer service team to focus on higher-value tasks.
• Profitability Growth: Smoother operations and happier customers drove profitable growth.

Tromml really jumped in for us and go to work. They didn’t just offer a cookie-cutter solution—they really dug into our specific problem and came up with a fix that saved us hours every week. Their flexibility and willingness to get into the weeds with us made all the difference, and now our customers are happier, and our operations are running smoother than ever.

Extended Value of Tromml's Data-Team-as-a-Service:

Tromml goes beyond addressing immediate technical issues, offering solutions that improve data management and operational efficiency, particularly for specialized markets like automotive parts.

• Strategic Data Utilization: Tromml’s Data Warehouse enables businesses to leverage sales and vendor invoice data for insights that enhance customer engagement, streamline operations, and boost profitability.
• Customization and Integration: Solutions are tailored to industry-specific needs and seamlessly integrate into existing systems, optimizing profit goals.
• Scalability and Flexibility: Tromml’s scalable systems adapt to growing data demands, ensuring efficiency and profitability as businesses expand.

Results:

The implementation of Tromml’s Shopify tracking update tool delivered immediate results for the company, saving approximately 10 hours per week in customer service time and significantly enhancing the customer experience.

• Improved Customer Satisfaction: Clear, detailed order status updates reduced inquiries, building trust and indirectly driving higher sales and profit margins.
• Operational Efficiency: A 25% increase in overall efficiency was achieved as fewer routine inquiries allowed customer service agents to focus on sales rather than manual tracking updates.

Strategic Impact and Conclusion:

This case study highlights how Tromml’s Data-Team-as-a-Service (DTaaS) not only solved operational issues but also strategically strengthened the client’s market position. By leveraging existing sales and vendor data, Tromml improved customer experience, leading to better reviews and increased future sales. Contracting Tromml for DTaaS ensures businesses maximize their data, driving improved performance and higher margins.

Read The full Case Study here.

About Tromml

Tromml is at the forefront of bridging the gap in the industry for data engineering and analysis expertise. We offer a flexible "data team as a service" to brands and sellers, providing them with the necessary tools to compete in the complex world of marketplaces and data silos.

Our commitment to transforming businesses with data-driven strategies ensures our clients achieve a high return on investment and sustainable growth. For businesses seeking to enhance their promotional strategies without undermining their bottom line, Tromml offers a robust solution that delivers measurable results.

Contact us today to schedule a demo and see how you can transform your promotional tactics into profitable strategies.