Solutions · Minecart

Reps weren’t hired to type. Managers weren’t hired to guess.

Your reps capture one note per conversation, in the field, on a call, or at the counter. Minecart turns it into signal, so reps stop typing up call reports and you stop guessing what’s happening across your territory.

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What changes

What changes when you can hear what your team is learning.

You stop getting blindsided.
Account risk shows up in Minecart before it shows up in your numbers. A jobber unhappy about pricing, a competitor pushing into a territory, an account going quiet. You see it while you can still do something about it, instead of hearing it from the customer months later.
Every follow-up actually happens.
The follow-up your rep promised gets kept, because Minecart flags it instead of leaving it in their head. In one trial, that surfaced 135 follow-ups that would have otherwise slipped. Each one is how a transaction becomes a relationship.
Your reps walk into every visit prepared.
Your rep walks into the account knowing what was said last time, what was promised, and what to raise today. It comes from an account brief built on real conversation history, ready before they park the truck. That is the visit that makes a customer feel like they matter.
Your institutional knowledge stays.
When a seven-year rep leaves, what they know about their accounts stays in the system instead of walking out the door. The next rep picks up the territory already knowing what the last one knew.

Where it fits

This isn’t a CRM, and it isn’t trying to be.

Your CRM is built to store records. Minecart is built to surface signal.

A CRM asks your rep to log what happened after the fact, in fields, from memory. By the time it gets entered, the context is gone, and the part that mattered most, what the customer actually said, was never captured at all.

Minecart works the other way around. One button. Talk. Done before the rep is back in the truck. No fields, no account to select, no cleanup at night.

What comes back is something your team can act on this week. A pricing complaint to answer. A follow-up your rep owes a customer. A competitor showing up in three territories at once.

Minecart connects to your CRM. It does not replace it. It fills the gap the CRM was never designed for: the conversation that happened before the order, and the follow-up that decides whether there is another one.

What gets surfaced

Surfacing the signals your team is generating every day.

Competitive intelligence
You see which competitors are getting mentioned, on which products, in which territories, aggregated across the whole team. A pattern you can act on, not one rep’s hunch.
Follow-up risk
You catch the commitments that have not been kept. Customers still waiting on pricing, samples, or a product answer, surfaced before they give up and call someone else.
Account risk
You spot accounts going quiet and pricing left unresolved while you can still fix it, well before any of it reaches your sales numbers.
Market feedback
You hear what installers, jobbers, and counter staff actually say about your products, your pricing, and your competitors. From real conversations, not a survey.
Relationship intelligence
Your rep gets what was discussed last visit, what was promised, and what the customer mentioned in passing, ready before the next conversation.
Coverage gaps
You see which accounts have slipped past their call cadence and where attention needs to go this week, without asking anyone for a status update.

For the sales manager

What this means if you manage a sales team.

One rep can run 500 visits in a month. A team of five to ten means several thousand customer interactions through a single location. Calls, counter conversations, field visits, all of it. No manager can read that, so most of what your team learns, you never see.

Minecart changes what you see and when you see it.

The few conversations that need you, a missed follow-up, an account cooling off, a competitor making a push, surface every week before they cost you a relationship. You coach from what actually happened, not from anecdotes.

Know which accounts need attention before they go quiet
See which reps need help, and why, in seconds
Coach from real activity, not anecdotes

For the rep

What this means for the people actually having the conversations.

Your reps get paid to build relationships and close business, not to spend their evenings filling out CRM fields from memory, or lying awake wondering whether they followed up on what a customer mentioned on Tuesday.

Minecart handles it. One button. Talk. Done.

Next time they head into that account, they walk in knowing what was said, what was promised, and what to bring up. Not because they have a great memory. Because the system remembered for them.

That is the kind of visit that makes a customer feel like they matter, and that is what builds the relationships that last.

No more starting visits from a blank screen
Follow-ups captured automatically. Nothing slips
Account briefs ready before every conversation

How it works

Simple enough that your team actually uses it.

One-tap capture
Voice first, works offline. No account to select, no fields to fill. Your rep talks for a minute after a visit, a call, or a counter conversation, and Minecart takes it from there. That is the only step the rep ever does.
The work gets done for you
The note gets structured, the follow-ups get pulled out, the account gets matched, and the signals get flagged. Your rep does none of it, and what they learned becomes intelligence the whole company keeps.
Signals surface to managers
The few things that actually need action this week land in front of your managers, organized and prioritized. The five conversations out of 500 that need someone now, instead of all 500.
Reps walk in prepared
Before the next visit, your rep gets an account brief built from real conversation history and sales data. The context to walk in knowing the customer, so the customer feels known.